Neuro Pathways (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit https://neuropathways.co.uk/ or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you contact us, book a session, or complete a form on our website, we may collect personal information such as your name, email address, phone number (if provided), and any information you choose to share in relation to coaching or support services. We may also collect technical information automatically, including your IP address, browser type, device information, and pages visited on our website.
We use this information to respond to enquiries, manage bookings, provide coaching services, improve our website, and communicate with you where appropriate. We will only send marketing communications if you have chosen to opt in. We do not sell or share your personal data for marketing purposes.
Our lawful basis for processing your information includes your consent, the performance of a contract where you request services, our legitimate interests in improving our services, and compliance with legal obligations where required.
Your information is stored securely and only accessible to authorised individuals. We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. We retain personal data only for as long as necessary to provide services and meet legal or regulatory requirements. You may request deletion of your information at any time.
Our website may use cookies to improve functionality and analyse website traffic. You can control or disable cookies through your browser settings.
We may use trusted third-party providers such as website hosting services, booking systems, email platforms, or analytics tools to help operate our website and services. These providers process data only as necessary and are required to meet appropriate data protection standards.
Under UK GDPR, you have the right to request access to your personal data, request correction of inaccurate data, request deletion, restrict or object to processing, withdraw consent at any time, and request a copy of your data where applicable. To exercise any of these rights, please contact us at [insert email address].
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
If you have any questions about this privacy policy or how your data is handled, please contact Neuro Pathways at contact@neuropathways.co.uk.
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